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Data & Privacy

Find out, which data is stored where and how.

Data Principles

At FireChatbot, we prioritize the privacy and security of our users' data. Our commitment is reflected in our adherence to key data principles.

Data Minimization

We collect only the data necessary to provide and improve our services, ensuring that we handle the minimal amount of personal information required.

GDPR Compliance

We fully comply with the General Data Protection Regulation (GDPR), upholding the highest standards of data privacy and protection for our users.

Data Deletion

FireChatbot automatically deletes any personal data entered by users into the chatbot. This practice enhances our compliance with data protection regulations and underscores our commitment to user privacy.

Data Buckets

Our servers are located in Western Europe, specifically Germany, ensuring that your data is stored within jurisdictions known for stringent data protection standards.

Analytics Data

Analytics Data includes all data, that is measured once a user visits a website, on which a chatbot is installed, as well as all data, that is produced within a chat, that a user has with a Chatbot.

Knowledge Base

The Knowledge Base stores the data from the pages of your websites and / or the documents you uploaded, that enables your Chatbot to answer questions concerning your products & services.

User Data

User Data includes all data FireChatbot stores about you as a website owner, who has installed a FireChatbot on your website.

Questions? Answers!

How do I implement my FireChatbot with a Content Security Policy?

Do I need to adapt my Terms of Use after I implemented my FireChatbot?

No, you don't have to adapt your Terms of Use after you have implemented your chatbot. FireChatbot comes with integrated Terms of Use, which are fully GDPR compliant and guarantee compliant use.

Which data is stored where?

Knowledge Base

  • Stores the knowledge, that your Chatbot uses to answer questions
  • Activated every time a user asks a question
  • Stores website texts & custom text documents
  • Provides infinite storage for every Chatbot

Analytics Database

  • Stores quantitative & qualitative Analytics data, that is displayed inside the Dashboard
  • Activated every time a User visits your website
  • Stores URL, referer, location of the user and counts visits & chatbot activations
  • Stores chats along with sentiment analysis
  • Does not generate any IDs or user profiles

Which AI models is FireChatbot using?

FireChatbot automatically routes a user's question to the AI model, that is best suited to answer it. This process is dependent on the modality of the question (text, audio or image), as well as the complexity. FireChatbot uses GPT-4o, GPT-4o mini, OpenAI Realtime API & Open Source models like Nvidia's Nemotron.

All models are hosted on our own servers in Germany, either via Azure OpenAI Services or directly via Azure.

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