Data & Privacy

Find out, which data is stored where and how.

Data Principles

At FireChatbot, we prioritize the privacy and security of our users' data. Our commitment is reflected in our adherence to key data principles.

Data Minimization

We collect only the data necessary to provide and improve our services, ensuring that we handle the minimal amount of personal information required.

GDPR Compliance

We fully comply with the General Data Protection Regulation (GDPR), upholding the highest standards of data privacy and protection for our users.

Data Deletion

FireChatbot automatically deletes any personal data entered by users into the chatbot. This practice enhances our compliance with data protection regulations and underscores our commitment to user privacy.

Data Buckets

Our servers are located in Western Europe, specifically Germany, ensuring that your data is stored within jurisdictions known for stringent data protection standards.

Analytics Data

Knowledge Base

User Data

Analytics Data

Analytics Data includes all data, that is measured once a user visits a website, on which a chatbot is installed, as well as all data, that is produced within a chat, that a user has with a Chatbot.

It stores quantitative & qualitative Analytics data, that is displayed inside the Dashboard
It gets updated every time a user visits a website
It stores URL, referer, location of the user and counts visits & chatbot activations
It stores chats along with sentiment analysis
It does not generate any IDs or user profiles
It is organized into a Visit Database and a Chat Database

Datapoints


                      Visit Database: 
[{

                          chatbotID: "Your Chatbot ID",

                          visits_[data]_[time]: "Number of visits",

                          visits_[data]_[time]_[country]: "Number of visits per country",

                          visits_[data]_[time]_[url]: "Number of visits per URL"

                 
                      },...]

Chat Database: 
[{

                          chatbotID: "Your Chatbot ID",

                          country: "Country of the user",

                          latitude: "Latitude of the user",

                          longitude: "Longitude of the user",

                          date: "Start date of the chat",

                          endtime: "Time of the last message",

                          messages: "[User and bot messages, excluding images]",

                          page: "URL of the page",

                          probability: "Probability of buying the product (AI generated)",

                          sentiment: "Sentiment of the chat (AI generated)",

                          summary: "Summary of the chat (AI generated)",

                          title: "Title of the chat (AI generated)"

                      },...]

Knowledge Base

The Knowledge Base stores the data from the pages of your websites and / or the documents you uploaded, that enables your Chatbot to answer questions concerning your products & services.

It stores the knowledge, that your Chatbot uses to answer questions
It gets activated every time a user asks a question
It stores website texts & custom text documents
It provides infinite storage for every Chatbot

Datapoints

 
                          [{

                              id: "Generic ID",

                              type: "website | document",

                              text: "Your website's or document's text",

                              title: "Your website's url or your document's title",

                              lastUpdate: "Last update of your document or website"

                          },...]

User Data

User Data includes all data FireChatbot stores about you as a website owner, who has installed a FireChatbot on your website.

It is only used to provide authentication and stores your specific chatbot design
It is never transferred to any third party vendors
It is never used to contact you without permission

Datapoints

 
                              [{

                                  name: "Your Username, displayed on your dashboard",

                                  email: "Your Email address",

                                  password: "Your account password",

                                  chatbot_config: {"Your Chatbot's configuration"}

                              },...]

How do I implement my FireChatbot with a Content Security Policy?

If you use a Content Security Policy on your website, you have to add the following CSP to your website's HTTP header or tag to allow the Chatbot to work properly:

HTTP


                          Content-Security-Policy:

                              default-src 'self'; script-src 'self' https://firechatbot.com;

                              connect-src 'self' https://firechatbot.com;

                              img-src 'self' https://firechatbot.com;

                              style-src 'self' 'unsafe-inline';

                              font-src 'self' https://firechatbot.com;

Do I need to adapt my Terms of Use after I implemented my FireChatbot?

No, you don't have to adapt your Terms of Use after you have implemented your chatbot. FireChatbot comes with integrated Terms of Use, which are fully GDPR compliant and guarantee compliant use.

Which data is stored where?

Knowledge Base

Stores the knowledge, that your Chatbot uses to answer questions

Activated every time a user asks a question

Stores website texts & custom text documents

Provides infinite storage for every Chatbot

Datapoints

[{ id: "Generic ID", type: "website | document", text: "Your website's or document's text, compressed", title: "Your website's url or your document's title", lastUpdate: "Last update of your document or website" },...]

Analytics Database

Stores quantitative & qualitative Analytics data, that is displayed inside the Dashboard

Activated every time a User visits your website

Stores URL, referer, location of the user and counts visits & chatbot activations

Stores chats along with sentiment analysis

Does not generate any IDs or user profiles

Datapoints

Visit Database: [{ chatbotID: "Your Chatbot ID", visits_[data]_[time]: "Number of visits", visits_[data]_[time]_[country]: "Number of visits per country", visits_[data]_[time]_[url]: "Number of visits per URL" },...] Chat Database: [{ chatbotID: "Your Chatbot ID", country: "Country of the user", latitude: "Latitude of the user", longitude: "Longitude of the user", date: "Start date of the chat", endtime: "Time of the last message", messages: ["User and bot messages, excluding images"], page: "URL of the page", probability: "Probability of buying the product (AI generated)", sentiment: "Sentiment of the chat (AI generated)", summary: "Summary of the chat (AI generated)", title: "Title of the chat (AI generated)" },...]

Which AI models is FireChatbot using?

FireChatbot automatically routes a user's question to the AI model, that is best suited to answer it. This process is dependent on the modality of the question (text, audio or image), as well as the complexity. FireChatbot uses GPT-4o, GPT-4o mini, OpenAI Realtime API & Open Source models like Nvidia's Nemotron.

All models are hosted on our own servers in Germany, either via Azure OpenAI Services or directly via Azure.

Data & Privacy

Data Principles

Data Minimization

GDPR Compliance

Data Deletion

Data Buckets

Analytics Data

Knowledge Base

User Data

Analytics Data

Knowledge Base

User Data

Questions? Answers!

How do I implement my FireChatbot with a Content Security Policy?

Do I need to adapt my Terms of Use after I implemented my FireChatbot?

Which data is stored where?

Which AI models is FireChatbot using?

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