Data & Privacy
Find out, which data is stored where and how.
Find out, which data is stored where and how.
At FireChatbot, we prioritize the privacy and security of our users' data. Our commitment is reflected in our adherence to key data principles.
We collect only the data necessary to provide and improve our services, ensuring that we handle the minimal amount of personal information required.
We fully comply with the General Data Protection Regulation (GDPR), upholding the highest standards of data privacy and protection for our users.
FireChatbot automatically deletes any personal data entered by users into the chatbot. This practice enhances our compliance with data protection regulations and underscores our commitment to user privacy.
Our servers are located in Western Europe, specifically Germany, ensuring that your data is stored within jurisdictions known for stringent data protection standards.
Analytics Data includes all data, that is measured once a user visits a website, on which a chatbot is installed, as well as all data, that is produced within a chat, that a user has with a Chatbot.
The Knowledge Base stores the data from the pages of your websites and / or the documents you uploaded, that enables your Chatbot to answer questions concerning your products & services.
User Data includes all data FireChatbot stores about you as a website owner, who has installed a FireChatbot on your website.
If you use a Content Security Policy on your website, you have to add the following CSP to your website's HTTP header or tag to allow the Chatbot to work properly:
No, you don't have to adapt your Terms of Use after you have implemented your chatbot. FireChatbot comes with integrated Terms of Use, which are fully GDPR compliant and guarantee compliant use.
Knowledge Base
Analytics Database
FireChatbot automatically routes a user's question to the AI model, that is best suited to answer it. This process is dependent on the modality of the question (text, audio or image), as well as the complexity. FireChatbot uses GPT-4o, GPT-4o mini, OpenAI Realtime API & Open Source models like Nvidia's Nemotron.
All models are hosted on our own servers in Germany, either via Azure OpenAI Services or directly via Azure.